Delivery within Australia

"Free Shipping over AUD$100" refers only to orders delivered within Australia.

Orders must be placed before 12.00pm AEST on a business day for same day dispatch. Any orders placed after this time will be sent the following business day. 

Please note during SALE, express deliveries may take up to an additional 48 hours to reach you.

All orders are sent via Standard or Express Post. 

Your goods are delivered by Australia Post and may require a signature on receipt. Therefore, we suggest a work address or P.O. Box if it is more convenient.

Orders can occasionally be delayed due to pending card authorisations or availability of stock; customers will be notified in the case of any such delay.

Click and collect service is available at selected stores.

International Delivery

Orders placed before 12.00pm AEST on a business day will be sent that same day. Customers in the US and Canada should allow 3-7 business days for standard delivery.

New Zealand customers should allow 3-10 business days.

Papinelle now offers free shipping to the USA using Fedex for orders over $150.

Other countries please allow up to 10 business days.

We ship to the USA on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

For all other countries outside Australia and the USA the recipient becomes the importer of the item and, as such, is liable for any local duties that may be charged. Papinelle cannot be held liable for any such tariffs and we are unable to alter our invoices for this purpose.

Delivery Cost & Times

Australia

Orders under $100 standard shipping AUD $8.95 2-7 Business Days
Orders over $100 standard shipping   FREE 2-7 Business Days
Express shipping AUD $10.95 1-3 Business Days
Same day delivery - Before 10am* AUD $19.95 4-5 hours

*To be eligible for same day delivery the order must be placed before 10:00 am. If the order is placed after 10:00am, the order will be dispatched next business day. Same day delivery service is only available within Sydney Metro. 

International

NEW ZEALAND STANDARD - A flat rate of $14.99 applies for orders under $150.00. Over $150.00 is free delivery to New Zealand. Please allow 2-5 days for delivery.

NORTH AMERICA & CANADA - A flat rate of $9.95 applies for orders under AUD$150Over AUD$150.00 is free delivery to North America & Canada using our standard service. Please allow up to 7 working days for delivery. 

ASIA/PACIFIC, UNITED KINGDOM, EUROPE- $25 delivery fee is applied. Please allow up to 10 working days, however, in most cases you should receive your stock within 5 working days.

REST OF WORLD - $40 delivery fee is applied. Please allow up to 10 working days, however, in most cases you should receive your stock within 7 working days.

Security

This site uses Secure Sockets Layer (SSL) technology, the industry standard encryption. Your details are sent directly to the bank. We do not share these details with any third party, nor do we keep or store your card number. 

Papinelle complies with Australian security legislation.

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