Returns and refunds

We hope you love your new purchase from Papinelle, but we do have a returns policy if something isn't right.

You can return your online purchase in original, unworn condition within 30 days from purchase date *excludes gift cards, e-gift card, final sale, personalised items, face masks, and knickers

HOW TO RETURN?

You can return any items you are not satisfied with by either popping into a Papinelle boutique or by sending it back to us.

The shipping label will cost a flat fee of $8.95 AUD. Please note: all items returned will be refunded. If you would prefer store credit, please get in touch with us at online@papinelle.com

  • We happily accept exchanges in any of our Papinelle boutiques. Simply visit a store with your receipt and your order and one of our team members will help you. Please note, only our Papinelle Paddington boutique can provide on the spot refunds for online purchases, Monday to Friday.
  • To return items from anywhere else in the world, you are welcome to choose the carrier of your choice - we recommend you use a trackable shipping method. This is at the customer's cost. The item(s) must be sent back to

Papinelle Online Returns
112 Oxford Street
Paddington NSW 2021
AUSTRALIA

  • We cannot provide a refund or exchange for pure change of mind on product that has been personalised.
  • Ensure your return parcel is securely packaged. Papinelle will not be liable for any return parcels lost in transit.
  • Allow 5 business days from the day your parcel is delivered to our returns address for your return to be processed. You will receive an email once your return has been finalised.
  • Papinelle is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records. 

 

Items purchased from our online or physical 'Warehouse Sale' from August 19th to August 23rd, 2020 are marked as 'Final Sale' and cannot be returned or exchanged. This is indicated during the buying process online and in store so you are made aware.

 

HOW WILL YOU BE REFUNDED?

Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the amount will be refunded to the same Visa card. If your order was placed using a Papinelle Sleepwear Gift Card, the refund amount will be put onto a new Papinelle Sleepwear Gift Card with a 6 month validity.

 

DAMAGED / FAULTY ITEMS

  • We quality check all of our products prior to dispatch and are confident in what we are packing before we send. If however you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution.
  • When returning or exchanging a faulty, damaged or incorrectly described item, Papinelle will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by Papinelle prior to sending goods back to us. Should you need further assistance regarding this process, please call customer service on 02 93322922 or email online@papinelle.com. Shipping fees are refundable on faulty or damaged product only. We will refund up to $8.95 in delivery fees.

 

RETURNING AN IN-STORE PURCHASE

  • For in-store purchases, returns other than for faulty goods must be made within 7 days for a credit note or exchange. No refunds are issued for in-store purchases unless required by law.
  • To return items to a Papinelle boutique, simply bring the item(s) you are returning, along with your receipt. Our friendly team can help you with an exchange in store! Find your closest boutique here