Once your order has been placed you will receive an order confirmation for us. This
may appear in your spam or junk mail. If you cannot find the order confirmation
in your inbox, please contact us.

For any enquiries regarding amending your online order, please contact us.

You can get in contact with us here.

For orders within Australia, orders must be placed before 12.00 pm AEST on a business day for same-day dispatch. Any orders placed after this time will be sent the following business day. All orders placed on weekends and public holidays will be dispatched and sent the next business day.

Please note during SALE, all deliveries may take up to an additional 48 hours to reach
you.

For International orders, orders placed before 12.00 pm AEST on a business day will be sent that same day. Customers in the US and Canada should allow 3-7 business days for standard delivery.

New Zealand customers should allow 3-10 business days.

If you have purchased multiple items in your order, your order may be split into 2 or more shipments. You will receive separate tracking details for each shipment. If you have any enquiries, please contact us.

Please see our returns and refund policy. Click here

You can return any items you are not satisfied with by either popping into a Papinelle boutique or by sending it back to us.

- To return online order items from Australia, simply click here

You will be able to choose:

- An exchange if you wish to change size

- A return if you wish to receive:
> A full refund (the return shipping label will cost you a flat fee of $9.90)
> A store credit to place an order in the
future

If there are any issues, please get in touch with us here.

To return items from anywhere else in the world, you are welcome to choose the carrier of your choice - we recommend you use a trackable shipping method. This is at the
customer's cost. The item(s) must be sent back to

Papinelle
Online Returns
112 Oxford Street
Paddington NSW 2021
AUSTRALIA

We quality check all our products prior to dispatch and are confident in what we are packing before we send. If, however, you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution.

For further instructions please first contact us.

Yes, the return shipping label will cost you a flat fee of $9.90

Please allow 5 business days from the day your parcel is delivered to our returns address for your return to be processed. You will receive an email once your return has been finalised.

Please contact us if you have any questions regarding your return.

In the case, your size is no longer available during the return process you can
choose to exchange for a different colour or item of the same value or higher.

If the item is full price and you do not wish to proceed with an exchange, we will provide you with a full refund or a store credit.

For in-store purchases, you can return or exchange full-priced items for a change of mind within 14 days of purchase in-store. Items must be unworn, unwashed and in original condition, with all tags attached. Except where deemed faulty, we cannot offer return or exchange on underwear or face masks. Mark-down and promotional sales can only be returned for store credit or exchange and are not refundable for change of mind, except as prescribed by Australian Consumer Law

Only one discount code can be used at any given time unless specified otherwise.