Once your order has been placed you will receive an order confirmation for us. This may appear in your spam or junk mail. If you cannot find the order confirmation in your inbox, please contact firstname.lastname@example.org.
For any enquiries regarding amending your online order, please contact our online team via email@example.com or 0 93322922
For orders within Australia, orders must be placed before 12.00 pm AEST on a business day for same-day dispatch. Any orders placed after this time will be sent the following business day. All orders placed on weekends and public holidays will be dispatched and sent the next business day.
Please note during SALE, all deliveries may take up to an additional 48 hours to reach you.
For International orders, orders placed before 12.00 pm AEST on a business day will be sent that same day. Customers in the US and Canada should allow 3-7 business days for standard delivery.
New Zealand customers should allow 3-10 business days.
If you have purchased multiple items in your order, your order may be split into 2 or more shipments. You will receive separate tracking details for each shipment. If you have any enquiries, please contact Info@papinelle.com
- A return if you wish to receive: > A full refund (the return shipping label will cost you a flat fee of $9.90) > A store credit to place an order in the future
If there are any issues, please get in touch with us at Info@papinelle.com
To return items from anywhere else in the world, you are welcome to choose the carrier of your choice - we recommend you use a trackable shipping method. This is at the customer's cost. The item(s) must be sent back to
Papinelle Online Returns 112 Oxford Street Paddington NSW 2021 AUSTRALIA
We quality check all our products prior to dispatch and are confident in what we are packing before we send. If, however, you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution.
For further instructions please first contact our customer service team at Info@papinelle.com.
Yes, the return shipping label will cost you a flat fee of $9.90
Please allow 5 business days from the day your parcel is delivered to our returns address for your return to be processed. You will receive an email once your return has been finalised.
Please contact Info@papinelle.com if you have any questions regarding your return.
In the case, your size is no longer available during the return process you can choose to exchange for a different colour or item of the same value or higher.
If the item is full price and you do not wish to proceed with an exchange, we will provide you with a full refund or a store credit.
For in-store purchases, you can return or exchange full-priced items for a change of mind within 14 days of purchase in-store. Items must be unworn, unwashed and in original condition, with all tags attached. Except where deemed faulty, we cannot offer return or exchange on underwear or face masks. Mark-down and promotional sales can only be returned for store credit or exchange and are not refundable for change of mind, except as prescribed by Australian Consumer Law
You can return your online order to a Papinelle boutiquefor a refund or exchange, simply bring the item(s) you are returning, along with your receipt. Our friendly team can help you with an exchange in-store! Find your closest boutique here.
Please note all online return policy applies when returning an online order in stores.
Discount & Credits
Only one discount code can be used at any given time unless specified otherwise.
No, shipping costs will not be refunded as credit unless when returning or exchanging a faulty, damaged, or incorrectly described item. Papinelle will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s.